Frequently Asked Questions
Everything you need to know about our products and services
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.
What is your return policy?
Due to the hygiene nature of our products, we only accept returns for items that are damaged, defective, or incorrectly delivered. Please contact us within 48 hours of delivery.
Are Sirona products safe for sensitive skin?
Yes, our products are dermatologically tested and formulated with safe ingredients. However, we always recommend a patch test before full use.
How long does shipping usually take?
Orders are typically processed within 24 hours. Delivery usually takes 3-5 business days for metro cities and 5-7 business days for other locations.
Do you offer international shipping?
Currently, we ship primarily within India. For international inquiries, please reach out to our customer support team for feasibility and shipping rates.